本篇介紹的是正式的商用Email，在用Email聯繫外國客戶或同事時，文字語氣和文法是相當重要的。讓我們一起看下去吧！
1.「問候語」
最常見的用法是 Dear 接收信人的名字，但後面記得需要加一個逗號 (comma) 然後空一行 (empty line)喔！
- Dear Tom,
XXXX
2.「動機」
告訴對方，要寫這封信的目的
- I am writing to inquire...（我想詢問......）
- After having seen your proposal in... , I would like...（讀了你們在XXX的提案後，我想......）
- Thank you for joining us about/regarding...（謝謝你加入我們……）
3.「動作」
告訴對方，你要做什麼或他要做什麼
- Could you ship the first consignment before mid-May? 你能將第一批貨在5月中旬前送到嗎?
- I would like to call a meeting in tomorrow morning about our annual plan. 明天早上我想就年度計劃開會討論一下。
- I have attached the previously mentioned documents for your review.已夾帶文件檔案供您參考。
- Please see the attached documents for a questionnaire.請參閱附加檔案內之問卷。
4.「結論」
感謝對方或告訴對方下一步是什麼
- Thank you and look forward to having your feedback. 謝謝你，希望能聽到您的回饋。
- If you have any further questions, please don't hesitate to contact me.若您有任何問題，請不吝與我聯繫。
- Please call me if you have any questions. 有任何問題，歡迎打電話給我。
- It would be nice if you could provide more information. 您若是能夠提供更多的資訊就太好了。
5.「結尾敬語與姓名」
常用結尾敬語
- Sincerely,
- Yours sincerely,
- Respectfully,
- Best regards,
常用結尾敬語後面要接姓名，通常來說包括你的姓名 (name)、職稱 (title)、公司 (company)、聯絡資訊 (contact information) 等。
- Sincerely,
Peter
President, CoolnetCompany
+886-0988-555-555
完整範例:
|
Dear Mr.Tom, We greatly appreciate your letter describing the assistance you received in solving your internet connection problems. We are now in our ten-year of operation, and we receive many letters like your indicating a high level of customer satisfaction with our services. We are pleased that our technical staff assisted you so capably. We would like you to know that if you need to contact us at any time in the future. Our staff will be equally responsive to your request for assistance. If we can service you again, please let us know. Thank you again for your very kind letter.
Sincerely, Peter President, CoolnetCompany +886-0988-555-555 親愛的湯姆先生: 承蒙來信讚揚本公司提供的維修服務，欣喜不已。十年前開業至今，屢獲客戶來函嘉獎，本公司榮幸之至。欣悉貴公司識技術人員的服務，他日若有任何需要，亦請與本公司聯絡，本公司定當提供優秀服務人員，竭誠效勞。在此謹再衷心感謝貴公司的讚賞。
謹此， 彼得 總經理，酷連股份有限公司 +886-0988-555-555 |
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